PRIVACY POLICY

Sound Sleep Limited

This Privacy Policy explains how Sound Sleep Limited collects, uses and protects your personal information when you use our website soundsleep.co.uk.

Sound Sleep Limited is committed to protecting your privacy and handling your personal data responsibly.

1. Who We Are

Sound Sleep Limited

Aloe Farm

Mile Road

Winfarthing

Diss

Norfolk

IP22 2EZ

United Kingdom

For any privacy enquiries please contact us via the website contact form or by email.

2. What Information We Collect

When you use our website or place an order, we may collect the following information:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment provider)
  • Order history
  • Website usage data

We do not store your full payment card details.

3. How We Use Your Information

We collect and use your information to:

  • Process and fulfil your orders
  • Deliver goods and services
  • Provide customer support
  • Communicate about your order
  • Improve our website and services
  • Prevent fraud and maintain website security

Where you have consented, we may also use your email address to send marketing communications.

4. Legal Basis for Processing

Under UK GDPR, we process personal data based on:

  • Contractual necessity – to process and deliver your order
  • Legal obligations – such as tax and accounting requirements
  • Legitimate interests – to improve services and prevent fraud
  • Consent – where you agree to receive marketing communications

5. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors (such as Shopify Payments)
  • Delivery partners
  • IT and website service providers
  • Professional advisers where required

These organisations only process your information on our behalf and must keep it secure.

We will never sell your personal data.

6. Data Storage

Your information is stored securely and only kept for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

7. Your Rights

Under UK data protection law you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to certain processing activities
  • Withdraw consent for marketing communications

Requests can be made by contacting us directly.

You also have the right to complain to the Information Commissioner’s Office (ICO).

8. Website Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.